FAQ’s

SHIPPING

Q: Why hasn’t my order’s tracking status been updated?

A: There may be a delay in tracking updates due to several circumstances, including:

  • The parcel is currently at a post office sorting center.
  • The parcel is undergoing local customs clearance procedures.
  • The parcel is being affected by uncontrollable factors such as bad weather, political issues, or peak order periods.

It is important to note that such delays are often caused by the time difference between logistics updates and their receipt. We recommend checking back again in 1-5 hours if you are experiencing tracking issues. If the problem persists, please don’t hesitate to contact us at info@arteesprint.com for further assistance.

Q: How soon can I expect my parcel to arrive?

A: Artees Print LLC currently ships only within the United States. The estimated delivery time for your parcel is a combination of processing time and shipping time. In general, processing takes 3-5 days, and shipping takes approximately 2 weeks. However, during peak order periods, shipping times may be extended depending on the situation in your country.

Q: How can I track my order?

A: To track your order, follow these steps:

  1. Go to the top of the page and click on “Track My Order“.
  2. Check for the presence of a tracking number, which indicates that your parcel is in shipment.
  3. If a tracking number is available, you will receive a shipping confirmation email with a tracking number or a “Track Your Package” button.
  4. Click on the tracking number or button to track your package.
  5. If you have not received a shipping confirmation email, please check your spam filter.

If you are still unable to locate your tracking information or have any other concerns about your order, please don’t hesitate to contact us at info@arteesprint.com for assistance.

ORDERING

Q: How do I use my promo code?

A: To apply your promo code, simply enter it at the checkout page when placing your order. The discount will be automatically applied to your order total.

Q: How can I choose the right size for me?

A: To help you find the perfect fit, our product pages include detailed size charts. Simply refer to the size chart for the product you are interested in and select the size that best corresponds to your measurements. If you have any doubts or need further assistance, please don’t hesitate to contact us. We would be happy to provide more information or answer any questions you may have about the size or any other aspect of the product.

Q: How do I place an order on arteesprint.com?

A: Placing an order on arteesprint.com is easy and straightforward. Here are the steps:

  1. Browse our website using a device of your choice (e.g., smartphone, computer, or tablet). You can find detailed product descriptions, including pictures and materials, to help you make an informed decision. You can also use our suggestion feature to find products that may interest you based on your browsing history.
  2. Once you have found the product you want to purchase, select the size and quantity and click the “add to cart” button. You can continue shopping or proceed to checkout.
  3. To complete your order, click on the cart icon in the top right corner of the page. Review your choices, and if you have a promo code or voucher, enter it in the designated field. When you are ready to place your order, click the “proceed to checkout” button and follow the prompts to enter your payment and shipping information.

Q: Can I change the shipping address of my order?

A: Yes, you can change your shipping address before your order is shipped by contacting our customer service team at info@arteesprint.com. Please note that once an order has been shipped, it is no longer possible to modify the shipping address. If you update your shipping address in your account after placing an order, the new address will only apply to future orders and will not affect the current order.

Q: Can I cancel my order after placing it?

A: It is generally not possible to cancel an order once it has been placed. If you wish to cancel your order, please contact our customer service team at info@arteesprint.com as soon as possible. If your order has already been processed and is in the “Processing” stage, we may be able to cancel it for you, but we cannot guarantee that this will be possible. If your order has been shipped, it will not be possible to cancel it. If you need to return your order after it has been delivered, please contact our customer service team for assistance.

Q: What is your return policy?

A: At Artees Print LLC, our products are typically made to order with meticulous attention to detail, tailored to your specific preferences. As a general rule, we do not allow returns or offer refunds, given the personalized nature of our items. However, we understand that there may be instances of damage during transit.

Return Policy for Damaged Items:

If you receive a damaged item, please follow these steps:

  1. Contact us at info@arteesprint.com within 1-5 days of receiving your order, providing your order number and clear photos of the damaged item.
  2. Our customer service team will review your request and provide further instructions on the return process.
  3. Once your return is approved, we will provide you with a return shipping label or other relevant instructions.
  4. Ship the damaged item back to us within 1-5 days of receiving the return instructions.
  5. Once we receive the returned item, we will inspect it and process your refund or send a replacement, as per your preference.

Conditions for Return and Refund:

For damaged items, the following conditions apply:

  • Please notify us of the damage within 1-5 days of receiving your order.
  • The item must be unused and in the same condition as when you received it.
  • Returns should be shipped back to us within 1-5 days of receiving the return instructions.
  • We reserve the right to refuse returns that do not meet these conditions.
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